Unless agreed to the contrary, use of any of Tsana Associates services or products by you (the Customer) is taken by Tsana Associates to be acceptance of our Terms and Conditions, as defined below.

• Tsana Associates reserve the right to refuse to publish any material that is illegal or which we consider to be offensive or otherwise inappropriate for publication on the Internet.
• Tsana Associates accepts material for publication on the Customer website on the basis that it is owned by you, not libellous and does not infringe any copyright regulations.
• The Customer may not use Tsana Associates' services for the purpose of sending Spam E-Mail (unsolicited mass e-mail) or any other material which may be offensive to the mail recipient.
• Tsana Associates will not be liable for any consequential loss. The Customer agrees that they shall not hold Tsana Associates liable for any losses (including loss of projected profits), costs or claims, caused by website errors or omissions.
• Force Majeure. Tsana Associates is not liable in any respect for any failure or delay in performing its obligations attributable to any cause of nature outside its reasonable control incuding the effects of weather. All reasonable endeavours will be made to deliver the service to the Customer. No compensation is payable if a failure, suspension or withdrawal of all or part of the Service is beyond our reasonable control

• Payment:
  Recurring payments are invoiced in advance. Invoices are payable within 14 days of the date of issue. Should an account be unpaid Tsana Associates reserve the right to suspend or withdraw its services. No price increase will take place without prior notification to the Customer. One-off or development payments are invoiced upon completion of the work subject to the Customers approval. Payment terms are net 14 days.

• Termination:
  Tsana Associates require one months written notice prior to next period due.
  Tsana Associates reserve the right to terminate any contract for ongoing Internet services (ie Web or Mail Hosting), upon giving the customer one months clear notice. No reason for this termination need be given.

• Domain Names:
  Tsana Associates will register Internet Domain Names on behalf of the Customer. Domain registration is subject to the rules and regulations of the appropriate Registration Authority (e.g. Nominet for .uk domains). Tsana Associates will not refund any part of Customer's fees paid for Domain Registration or Annual Renewal. On instruction from the Customer, Tsana Associates will happily release the Domain Name(s) to another ISP or hosting company at no charge. Tsana Associates require 3 months advance written notice to cancel or transfer a Domain Name.

• Intellectual Property Rights (IPR) / Copyright
  Tsana Associates will retain IPR and copyright over original html code, server scripts and images. Copies of code and images may be released to the Customer at Tsana Associates' discretion. Tsana Associates reserve the right to re-use any code or scripts developed for the Customer.

• Data Protection
  Tsana Associates is registered under the Data Protection Act and we comply with all regulations. We may retain your records for the provision of service to the Customer and for technical maintenance.