Payment

The course fee must be paid in full prior to the course date, either at the time of booking or on receipt of invoice.  Tsana Associates reserves the right to re-allocate the course place to another delegate if fees are not paid on time.  All transfer charges must be paid for on receipt of the invoice. Failure to receive the course fees in adherence with these terms means that Tsana Associates reserves the right to request payment on the day of the course.

Late Payment

In the event of late payment, Tsana Associates reserves the right to charge interest on all outstanding amounts at the rate of 2% per calendar month or part thereof from the last date that payment was due to the date that payment is made.

Prices

The prices quoted within this web siteare correct at the date of publication (that is the earliest course date published within it) and for 90 days thereafter.  Tsana Associates reserves the right to adjust these prices in order to meet their true cost outside this period.

Transferring courses

If a delegate wishes to transfer a booking to a later course there will be an administrative charge of 25% of the course fee if it is within 6-20 working days of the original course date, or a charge of 40% of the course fee if it is within 5 working days of the original course date.  If that transfer is then cancelled and/or the delegate fails to attend, the full course fee remains payable.  If a second transfer is requested this will be treated as a cancellation and the cancellation fee will be liable in addition to the new course fee. 

Cancelling courses

All cancellations to bookings must be received in writing by email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .  Cancellations must be made 20 working days prior to the start of a course.  If a booking is cancelled within 1-15 working days or if the delegate fails to attend the course, the full course fee must be paid immediately. If the course is cancelled between 15-20 working days a cancellation fee of 50% will be payable. 

Changing delegate details

There will be no charge if a substitute person wishes to replace the original delegate.  Please inform our office of any change to the original booking. 

Cancellation of courses by Tsana Associates and changes to course content

Tsana Associates’s courses are constantly updated and improved and Tsana Associates reserves the right to alter any of the courses’ content without prior notice.  Tsana Associates reserves the right to cancel a course at any time without liability.  In these circumstances, delegates will be offered an alternative date, a credit note or a full refund.

Course notes and training

The notes and training for Tsana Associates courses cannot be relied upon for legal interpretation.  Neither Tsana Associates nor its employees, trainers or consultants can accept responsibility for delegates’ actions, or those of other people reading the course notes or interpreting the training in litigation, or responsibility for any loss incurred as a result of relying on the training or the training notes.  If in doubt, consult a lawyer.

Discounts and special offers

Any discounts offered on Tsana Associates courses are exclusive.  They cannot be combined.  Except for company wide or pre-agreed discounts, the higher discount will always be applied.  In the case of special offers these must be requested at time of booking, and will not automatically be applied. In cases where a free gift is offered, this will be delivered to the chosen address following full payment and the delegates' attendance on the course, and only when the relevant gift code is quoted at the time of booking.