Lloyds TSB, the UK's fifth biggest bank, have announced the appointment of Tsana Associates to drive a culture change initiative within their UK Group IT operations.

Group IT works at the nerve centre of the Lloyds TSB Group, with diverse functions ranging from enabling and supporting nationwide Cashpoint withdrawals, to preventing computer viruses and hackers, to supporting worldwide customer service centres.

This department creates, develops and innovates the technology that supports over 16 million personal customers, over 2.5 million internet banking customers, 80,000 personal computers, 4,200 Cashpoint machines and 2,100 Lloyds TSB branches.

Group IT is committed to continual development and implementation of exciting technological initiatives that drive new business opportunities, such as creating the Lloyds TSB internet banking site.

Tsana Associates who are specialists in process improvement within the IT sector will deliver training in Root Cause Analysis methodology to Group IT Applications Management and Service Delivery.

The training has been specifically designed for LTSB and will bring a systems approach to optimising computer performance across the bank's many sites and processes.

3:51:55 PM  
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