Improving patient outcomes through staff participation

I was very excited to read this study just published in Harvard Business Review Working Knowledge. Why? Because the authors compared work teams who were involved in process improvement and ones that weren’t in the Neonatal Intensive Care Unit and used an outcome that matters, “standardized mortality ratio” to test whether there was improvement.

Our local sensei cautions me that the definition of “Daily Management” that the authors use is not the same that’s used in the LEAN world. In fact, the article doesn’t really refer to LEAN at all, but the concepts and philosophy the authors are studying are the ones I think we all care about.

Please take a look if you haven’t and let us know what you think.

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