Delegates on our courses at the time of the merging of the UK Customs and Excise and Inland Revenue departments, will recall that we drew a comparison between Blair's 'seemed like a good idea at the time' style of management and Deming's 'plan, do, study, act' methodology.

These mammoth departments were combined after no consultation, no prior announcements and no thinking. The benefits were declared to be increased efficiency and 'ahem' cost savings. The resulting disaster has been papered over for some time, but now the cracks are showing through.

"The personal details of virtually every child in the UK has been lost by HM Revenue and Customs, the chancellor, Alistair Darling, admitted today.

The missing information includes the names, addresses and dates-of-birth of the children and the national insurance numbers, and in some cases the bank details, of parents claiming child benefits."

KP.
8:36:19 AM  
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